Terms of Service

1. Overview

Doing business as SootheBub ("SootheBub," "we," "us," "our"). By visiting our site or buying from us, you agree to these Terms of Service ("Terms"). If you do not agree, please do not use the site.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that lets us sell our products to you.

2. Eligibility

You must be at least the age of majority in your province, state or country of residence to place an order. By ordering, you confirm that the information you provide is accurate and complete.

3. Product Use and Safety

SootheBub products are intended for external use only and should always be applied by an adult.

• Apply only to the outside of the skin, such as the cheeks, jawline and behind the ears. Do not apply in or around the mouth, lips, gums, eyes, nose, or on broken or irritated skin.
• Patch test a small amount on the skin and wait 24 hours before first use. Stop using it if redness, irritation or any reaction occurs.
• Use only as directed on the product label, and only on children of the age stated on the label 3 months+.
• Keep out of reach of children. Do not ingest.
• Read the full ingredient list before use if your child has known sensitivities or allergies.

You are responsible for reading and following all label directions and warnings.

4. Not Medical Advice

SootheBub products are not intended to diagnose, treat, cure or prevent any disease or medical condition. Information on our website, product pages, emails and social media is for general informational purposes only and is not a substitute for advice from a pediatrician or other qualified healthcare provider.

Always consult your pediatrician before using any new product on your child, especially if your child has a fever, seems unwell, or has a medical condition.

5. Products, Pricing and Availability

We try to display our products, colours and descriptions as accurately as possible, but we can't guarantee your screen shows them exactly. Packaging may vary slightly.

Prices are listed in CAD/USD and may change at any time without notice. We reserve the right to limit quantities, refuse or cancel any order, or discontinue any product at any time. If we cancel an order after payment, we will issue a full refund.

6. Orders and Payment

By placing an order, you confirm that you are authorized to use the payment method provided. Payments are processed securely by our third-party payment providers. We do not store your full card details.

7. Shipping

Orders are typically processed within 1-3 business days and delivered within 5-8 business days, depending on your location. Delivery times are estimates and not guaranteed. See our Shipping Policy for details.

Risk of loss passes to you once your order is delivered to the carrier, unless you purchased Shipping Protection.

8. 60-Day Calm Guarantee and Refunds

We offer a 60-Day Calm Guarantee. If you're not happy with your purchase, contact us within 60 days of delivery for a refund, as described in our Refund Policy. The Refund Policy explains eligibility, how to request a refund and any exceptions.

9. Promotions and Discounts

Discount codes and promotions (including Black Friday and Cyber Monday offers) are valid only for the stated time period, cannot be combined unless stated, and may be changed or ended at any time. Discounts have no cash value.

10. Reviews and User Content

If you submit reviews, photos, comments or other content to us, you confirm it is your own, honest and accurate, and you give us a non-exclusive, royalty-free right to use, display and share it on our website and marketing. We may remove any content at our discretion. We do not edit reviews to change their meaning.

11. Intellectual Property

All content on this site, including text, images, graphics, logos and the SootheBub name, belongs to us or our licensors and may not be copied, reproduced or used without our written permission.

12. Prohibited Uses

You may not use our site for any unlawful purpose, to infringe on others' rights, to upload viruses or harmful code, to collect other users' information, or to interfere with the site's security or operation.

13. Third-Party Links and Services

Our site may contain links to third-party websites or tools. We are not responsible for their content, products or practices, and your use of them is at your own risk.

14. Disclaimer of Warranties

Except as required by law, our site and products are provided "as is" and "as available." We do not guarantee any specific result from using our products, as every child is different.

15. Limitation of Liability

To the fullest extent permitted by law, SootheBub and its owners will not be liable for any indirect, incidental or consequential damages arising from your use of the site or products, including misuse or failure to follow label directions. Our total liability for any claim will not exceed the amount you paid for the product in question. Nothing in these Terms limits any rights you have under applicable consumer protection laws.

16. Indemnification

You agree to indemnify and hold harmless SootheBub and its owners from any claims or demands arising from your breach of these Terms or misuse of our products.

17. Privacy

Your use of the site is also governed by our Privacy Policy, which explains how we collect and use your information.

18. Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there.

19. Changes to These Terms

We may update these Terms at any time by posting the new version on this page. Continued use of the site after changes means you accept the updated Terms.

20. Contact Us

Questions about these Terms? Contact us at:
Email: [support@SootheBub.com]

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